Back to Top


When disputes happen in the workplace, Mediation could be the right solution – Mediation is essentially a negotiation facilitated by a neutral third party. Unlike arbitration, which is a process of Alternative Dispute Resolution (ADR) somewhat similar to trial, mediation doesn’t involve decision making by the neutral third party.

Is Mediation Right for You?

When parties are unwilling or unable to resolve a dispute, one good option is to turn to mediation. Mediation is generally a short-term, structured, task-oriented, and “hands-on” process.

In mediation, the disputing parties work with a neutral third party, the mediator, to resolve their disputes. The mediator facilitates the resolution of the parties’ disputes by supervising the exchange of information and the bargaining process. The mediator helps the parties find common ground and deal with unrealistic expectations. The mediator may also offer creative solutions and assist in drafting a final settlement. The role of the mediator is to interpret concerns, relay information between the parties, frame issues, and define the problems.

Alex began was a full-time court-based Mediator for a decade & has since taken these skills into the workplace. Alex has successfully worked with organisations across Europe to help them to resolve disputes, often at a very senior level. Alex was the Dispute Resolution Lead Trainer for CAFCASS Cymru, coordinating & developing practitioner training which he then co-delivered around Wales & England.